Privacy Policy – The Hybrid Club
At The Hybrid Club, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, app, or visit our facility.
1. Who We Are
The Hybrid Club
Aston Wood Golf Club
Sutton Coldfield
For any questions regarding this Privacy Policy or your data, please contact us directly.
2. Information We Collect
We may collect and process the following personal information:
- Name
- Email address
- Phone number
- Date of birth
- Emergency contact details
- Membership and payment information
- Health or fitness information voluntarily provided
- Attendance and booking history
- Website and app usage data
3. How We Use Your Information
We use your information to:
- Manage memberships and bookings
- Provide coaching and fitness services
- Process payments
- Communicate updates, bookings, and membership information
- Improve our services and customer experience
- Maintain safety within the facility
- Send marketing communications where consent has been given
4. Marketing Communications
We may occasionally send updates regarding memberships, events, promotions, or club news.
You can opt out of marketing communications at any time by:
- Clicking unsubscribe in emails
- Contacting us directly
5. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party providers where necessary to operate our services, including:
- Payment providers
- Booking and membership software
- Email communication platforms
- Coaching and performance tracking systems
All third parties are expected to handle your information securely and in accordance with applicable data protection laws.
6. Data Security
We take appropriate security measures to protect your personal information from unauthorised access, disclosure, or misuse.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
7. CCTV & Photography
CCTV may operate within the facility for safety and security purposes.
Photography and video content may occasionally be captured for marketing and social media purposes. Members who do not wish to appear in promotional content should inform a member of staff.
8. Retention of Data
We only keep personal information for as long as necessary to:
- Provide our services
- Meet legal or regulatory obligations
- Resolve disputes
- Enforce agreements
9. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent for marketing communications
Requests can be made by contacting us directly.
10. Cookies & Website Usage
Our website or app may use cookies and analytics tools to improve user experience and monitor website performance.
You can manage cookie preferences through your browser settings.
11. Changes To This Policy
The Hybrid Club reserves the right to update this Privacy Policy at any time. Any changes will be made available through our website or member communications.